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Refund policy

Returns & Exchanges

Whilst we hope that you are delighted with your order, we understand that sometimes you may want to return an item.

Please return the item(s) to us within 14 days of receipt and we will offer you an exchange or refund providing goods are in perfect condition. Please advise us of your intention to return an item by sending an email to within 7 days of receipt.

The parcel and its contents are, however, your responsibility until they reach us. We advise that you request proof of postage from the post office when returning goods, as we cannot refund or exchange items that are broken or lost during return transit. Please note that the cost of returning goods is at your expense.

In the unlikely event that your order arrives damaged or faulty we will be happy to offer an exchange or refund provided we receive proof of purchase and your return is made within 14 days of receipt. In this case, we will be happy to refund the cost of returning the goods by first or second class post too.

If you have any questions or concerns regarding any of the above, please contact us at

Returns address:

Slys Farm, Bramdean, Hampshire, SO22 5SG, United Kingdom